Work
Case studies, same structure every time.
Challenge, approach, deliverables, measured outcome. Client names stay private; the decisions and the numbers do not.
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0 client documents in personal AI accounts after rollout
Deployed a Hermes Agent on the firm's own cloud tenant, connected to mail, calendar and documents with per-person access, replacing personal chatbot accounts and taking recurring drafting and research work off the partners' desks.
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-71% first-response time on routine categories
Built an agent workflow that classifies, enriches and drafts answers for inbound support tickets, resolves the routine ones with one-click approval and escalates the rest with full context. First-response time fell while a person stayed on every risky reply.
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-38% monthly cloud spend after decommissioning
Consolidated eleven hand-built environments into a single orchestrated Kubernetes platform with GitOps delivery, cutting the cloud bill and the incident rate at the same time.
Next step
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